12/5/2023 0 Comments Ai channel transcriptsKey features of Transcribe Call Analytics include: Timestamped turn-by-turn call transcription in 21 languages. Sentiment analysis tags a sentiment on the top of a conversation, and is continually updated as the conversation evolves.Ĭall transcription and sentiment analysis are included out-of-the-box, with no additional setup or configuration required. With a simple API call, developers can now easily add call analytics to any application, and extract customer insights from conversations without having to build AI pipelines and train custom ML models. We connect your audio or video file to the transcript in our online text editor where you can update, highlight, detect speakers and search through your text. Upload your video or audio file, paste a link to a YouTube video, or connect your YouTube channel AI Transcription. Feature detailsĬall transcription converts a phone conversation into written words and then stores them as plain text while the call is in progress. Nowadays, transcription is automated and effortless via the magic touch of artificial intelligence (AI). AI transcription tools are software programs that automatically convert audio and video recordings into written text through the use of artificial intelligence (AI). Call transcription and sentiment analysis are used by the system to proactively analyze cases and provide agents with suggestions for how to resolve issues. Access AI models for transcribing speech that are built on the latest breakthroughs in Transformers and large AI models trained on enormous amounts of data. Furthermore, sentiment analysis examines the conversation and identifies the general sentiment or mood of the customer, such as whether they’re slightly angry or very disappointed, for example. Call transcription converts a phone conversation into written words, which can help reduce the amount of notes an agent needs to take and helps with accessibility. Enabled forĬustomer service agents often need to take notes while helping customers during a phone call. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans. ![]() ![]() For the latest documentation, go to Overview of Dynamics 365 Customer Service. This content is archived and is not being updated.
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